Refund policy

Returns and Refund Policy

Returns and/or Exchanges are FREE within Australia and NZ.

We hope you will be delighted with your purchase, but if you are not, we will refund or exchange the piece/s for you provided it is unworn, in its original condition and returned within 30 days of receipt. 

We accept International Returns, but the return postage costs will be the responsibility of the customer.

Please email us at annie@lurlina.com to advise us you are returning the piece and if you would like a refund or exchange for another. We will arrange a return postage label, so the item can be returned to us when able. We will send you an email once we receive the returned piece and aim to process your return within 2 business days of receipt.  

In the case of an exchange, we will dispatch the new piece within 2 business days of receiving the returned item.  If there is a difference in price between the returned item and the piece you wish to exchange for, we will contact you to organise payment.

Please note: We provide ONE free exchange with this service for Australia and NZ. All further exchanges will be at a cost of $12 standard delivery fee.

All refunds are processed by the same method that you paid us.

Damaged  Goods

All pieces are checked by us before preparing your order for packing. In the unlikely event that the item is damaged on arrival or incorrect, please notify us immediately on receipt of goods. We will arrange for the item to be returned to us. If we are unable to provide you with a replacement, we will refund your cost of the item.